Troubleshooting

Axsis Film

Open Film troubleshooting for SmartScreen, licensing, FFmpeg, playback, import mismatches, missing folders, and keyboard controls.

Axsis Training and Axsis Team

Both products are in development. Operational troubleshooting guides are forthcoming. Contact support with current questions.

Prepare a support request

Include:

• The product and version, if available.
• Your Windows version for a Film issue.
• What you were trying to do.
• The steps you took.
• What you expected and what happened instead.
• The exact error message and a screenshot, if useful.

Remove license keys and private information from screenshots. Send large video files only if support asks for them.